Returns & Refunds Policy
Return Conditions
We accept returns within 14 days of delivery for eligible items. To qualify:
- Items must be unworn, unwashed, and undamaged
- Original tags and packaging must be included
- Proof of purchase (order number) is required
Non-Returnable Items
Final sale items cannot be returned, including:
- Swimwear (for hygiene reasons)
- Accessories (unless defective)
- Items marked “Final Sale”
How to Initiate a Return
- Log in to your account
- Select the order you wish to return
- Complete the return request form
- Wait for return authorization
Return Shipping
- Customers are responsible for return shipping costs
- We recommend using a tracked shipping method
- Original shipping fees are non-refundable
Refund Process
- Refunds are processed within 7 business days of receiving your return
- Your refund will be issued to the original payment method
- Allow additional time for your bank to process the refund
Defective or Incorrect Items
If you receive a damaged or wrong item:
- Contact us within 48 hours of delivery
- Provide photos of the issue
- We will cover return shipping costs
Exchanges
We currently only offer refunds. To exchange an item:
- Return the original item for a refund
- Place a new order for the desired item
International Returns
- Customers are responsible for any customs fees
- Clearly mark the package as “Returned Goods”
- Include all original documentation
Return Address
Please use the return address provided in your return authorization email.
Need Help?
For any return-related questions, please visit our Help Center.
Policy Updates
We may update this policy periodically. The current version will always be available on our website.